Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly, information collected automatically when you use the website, and information received from service providers or business partners.

Information You Provide

• Name, email address, telephone number, mailing or billing address.
• Account credentials and profile information.
• Contact-form submissions, questions, survey responses and communications.
• Order details, products or services purchased, transaction history and customer-service records.
• Training registration information, dealership or employer information, and scheduling preferences.
• Reviews, testimonials, comments or other content you choose to submit.
• Marketing preferences and consent records.

Information Collected Automatically

• Internet Protocol address, browser type, device type, operating system and general location derived from an IP address.
• Pages viewed, links clicked, referring pages, dates and times of visits, session activity and website interactions.
• Cookie identifiers, advertising identifiers and similar online identifiers.
• Information used to help detect fraud, abuse, security threats or technical problems.

Information From Other Sources

We may receive information from payment processors, ecommerce providers, analytics providers, advertising platforms, social-media platforms, scheduling tools, email providers, referral sources and other service providers, subject to their terms and privacy practices.

Please do not submit sensitive personal information that we have not specifically requested, such as Social Security numbers, government identification numbers, medical records or financial-account passwords.

2. How We Use Information

We may use personal information to:

• Operate, maintain, personalize and improve the website.
• Process orders, payments, registrations, subscriptions and account activity.
• Provide online training, coaching, dealership training, books and related services.
• Respond to inquiries, provide customer support and communicate about purchases or services.
• Send administrative messages, confirmations, updates, security notices and policy changes.
• Send marketing communications where permitted by law and consistent with your preferences.
• Measure website performance, understand audience activity and improve advertising effectiveness.
• Detect, investigate and prevent fraud, unauthorized access, abuse and security incidents.
• Enforce our agreements, protect legal rights and comply with applicable laws.
• Carry out other purposes disclosed when information is collected or with your consent.

3. Cookies and Tracking Technologies

We and service providers may use cookies, pixels, tags, local storage, software development kits and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, prevent fraud and support advertising or measurement.

You may adjust cookie settings through your browser and, where available, through our cookie-consent tool. Blocking certain cookies may affect site functionality. We may recognize legally valid opt-out preference signals, such as Global Privacy Control, where required by applicable law.

4. How We Disclose Information

We may disclose personal information to the following categories of recipients:

• Service providers and contractors that support website hosting, ecommerce, payments, shipping, email, forms, scheduling, customer support, analytics, marketing, security and professional services.
• Business and training partners when reasonably necessary to deliver a requested program, service, event or dealership engagement.
• Advertising and analytics partners that help measure campaigns or provide advertising, subject to applicable consent and opt-out requirements.
• Government authorities, courts or other parties when we reasonably believe disclosure is required by law, legal process, safety, fraud prevention or protection of rights.
• Parties to a business transaction involving a merger, financing, acquisition, reorganization, sale of assets or similar event.
• Other recipients at your direction, with your consent, or as otherwise disclosed when information is collected.

We do not sell personal information in exchange for money. Certain uses of advertising or analytics technologies may be treated as a “sale,” “sharing” or targeted advertising under some U.S. state privacy laws. Where applicable, you may request to opt out as described below.

5. Payments, Orders and Purchases

Payments may be processed by third-party payment providers. Payment-card details are generally submitted directly to the payment provider rather than stored by Showroom Closer. We may receive limited payment-related information, such as transaction status, payment method type, billing details and order identifiers, for accounting, fulfillment, fraud prevention and customer support.

Purchases may also be subject to the privacy policies and terms of payment, ecommerce, financing, shipping or fulfillment providers involved in the transaction.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud and satisfy legal obligations.

Retention periods vary based on the type of information, the nature of our relationship, legal requirements and operational needs. When information is no longer required, we may delete, de-identify or securely dispose of it, subject to lawful backup and record-retention practices.

7. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure. However, no website, transmission method or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and for notifying us promptly if you believe your account or information has been compromised.

8. Your Choices and Privacy Rights

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. We may still send non-promotional messages relating to transactions, accounts, security or services you requested.

Account Information

Where account features are available, you may review or update certain information by signing in. You may also contact us to request assistance.

Privacy Requests

Depending on where you live, you may have the right to request access, correction, deletion, portability or restriction of personal information; object to certain processing; withdraw consent; or opt out of certain sales, sharing, targeted advertising or profiling.

To submit a request, email contact@showroomcloser.com with the subject line Privacy Request. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights. Some rights are subject to exceptions, and we may retain information where permitted or required by law.

9. U.S. State Privacy Rights

Residents of California and certain other U.S. states may have specific rights under applicable consumer privacy laws. Subject to legal thresholds, definitions and exceptions, these rights may include:

• The right to know or access categories and specific pieces of personal information.
• The right to correct inaccurate personal information.
• The right to request deletion of personal information.
• The right to obtain a portable copy of personal information.
• The right to opt out of sale, sharing, targeted advertising or certain profiling.
• The right to limit certain uses or disclosures of sensitive personal information, where applicable.
• The right to appeal a denied request in jurisdictions that provide an appeal right.

California Notice at Collection

We may collect the categories of information described in Section 1, including identifiers, customer records, commercial information, internet or network activity, approximate geolocation, professional or employment-related information, communications and inferences derived from interactions. We use and disclose these categories for the business and commercial purposes described in Sections 2 and 4. We retain information as described in Section 6.

We do not knowingly sell or share the personal information of consumers under 16 years of age. To exercise an applicable opt-out or other state privacy right, email contact@showroomcloser.com with the subject line State Privacy Request.

10. International Privacy Rights

If you are located in the European Economic Area, United Kingdom, Switzerland or another jurisdiction with similar privacy rights, our legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate interests, protection of vital interests and consent.

Subject to applicable law, you may have rights to access, correct, erase, restrict, object to or receive a portable copy of personal information, and to withdraw consent without affecting processing that occurred before withdrawal. You may also have the right to lodge a complaint with your local data-protection authority.

Showroom Closer is based in the United States. If you access the website from outside the United States, your information may be transferred to, processed in or stored in the United States or other countries whose privacy laws may differ from those in your location. Where required, we use appropriate legal mechanisms for international transfers.

11. Children's Privacy

The website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact us at contact@showroomcloser.com.

12. Third-Party Websites and Services

The website may contain links to third-party websites, platforms or services. We are not responsible for the privacy, security or content practices of third parties. Review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated by other reasonable means when required.

14. Contact Us

Questions, concerns or privacy requests may be directed to: